Advances in Consumer Research
Issue 8 : 559-566
Original Article
Consumer Purchase Intention Prediction Through AI-Driven Personalized Digital Marketing Systems
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1
Assistant Professor, School of Commerce, St. Francis de Sales College Autonomous, Bengaluru, Karnataka, India
2
Associate Professor, Management, Prin. L. N. Welingkar Institute of Management Development and Research, Matunga, Mumbai, Maharashtra, India – 400019
3
Assistant Professor, Marketing Management, Marathwada Mitra Mandal's Institute of Management Education Research and Training (MM's IMERT), Karvenagar, Pune, Maharashtra, India – 411052
4
Assistant Professor, Management Studies Department, Madan Mohan Malaviya Technical University, Gorakhpur, Uttar Pradesh, India – 273010
5
Research Scholar, Management Department, Suresh Gyan Vihar University, Jaipur, Rajasthan, India
6
HR Consultant, HR Department, JDPALS Info Tech Private Limited (Convelox), Hyderabad, Telangana, India – 500040
Abstract

In today's digital age, with an increasing number of online interactions and behavioral data generated by consumers, predicting consumer purchase intent has become a vital part of personalized digital marketing. This study offers an AI-based personalized digital marketing framework that incorporates data normalization and NLP-based text cleaning methods to boost data quality, and derive actionable insights from customer reviews, browsing behaviors, and transaction logs. To solve the computational problem, SHAP-based feature importance selection is used to select the most important factors that influence customers' purchase decisions. The developed Graph Neural Network combines a Transformer-based classifier to obtain an accurate purchase intention prediction by capturing complex consumer-product relationships and long-term consumer behavioral patterns. The framework is realized with Python and PyTorch Geometric for scalable graph learning and deep representation modeling. It is realized in terms of a framework written in Python and PyTorch Geometric for scalable graph learning and deep representation modeling. The experimental results show promising predictive capabilities, with high accuracy, precision, recall and ROC-AUC scores over the traditional machine learning and deep learning methods. The proposed system can enhance personalization, customer interaction, and marketing effectiveness, which is applicable for intelligent real-time digital marketing environments.

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