Advances in Consumer Research
Issue 7 : 160-168
Original Article
A systematic Review on effect of Digital payment services on Financial Inclusion in India
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1
Research Scholar, Dept of Business Studies, Joseph School of Business Studies and Commerce Sam Higginbottom University of Agriculture, Technology and Sciences.
2
Professor, Dept of Business Studies, Joseph School of Business Studies and Commerce Sam Higginbottom University of Agriculture, Technology and Sciences.
3
Assistant Professor, Department of Business Studies, Joseph School of Business Studies and Commerce Sam Higginbottom University of Agriculture, Technology and Sciences.
Abstract

Government programmes and technical developments have contributed to the phenomenal expansion of India's digital payment system. This study compiles the most up-to-date findings about the global promotion of financial inclusion (FI) through digital payment technologies (DPTs). More chances to use everyday money tools have helped cut down on who gets left out, especially when looking at findings from studies done recently. Noticed mostly where economies are still growing. Young adults plus females show stronger signs of jumping in; what stands out even more is how things like being male or female, older or younger play a role. To help later work measure progress better, we list key ways researchers check who uses digital payments and who joins the financial system. One step at a time, deeper analysis ties complex number tools to big-picture money trends, showing how digital payment tech lifts up wider access to banking. Not just policy pushes it - events such as currency changes, nationwide online drives, and bank-for-all plans have also shaped the shift. With more people online and owning mobile devices, chances grow for everyone to join the financial world. What fuels this rise? Things like easier web reach and phone use may hold clues. Underneath it all, systems moving cash fast - be it instant settlement, one-time deposits, automatic withdrawals, or swipe-based purchases - are broken down piece by piece.  In addition, the study shows that digital payments are becoming increasingly dominant in India's total payment system, as opposed to the more traditional cash-based transactions. The report highlights how changes in consumer behaviour and technology improvements have played a significant role in making this transformation possible. In order to maintain consumers' faith in online transactions, it also delves into the challenges posed by cybersecurity concerns and the need for stronger security measures. Results demonstrate a marked shift towards a digital economy, with digital payments accounting for an ever-increasing share of overall transaction values..

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