Advances in Consumer Research
Issue 4 : 2488-2499
Original Article
Why Brands Take a Stand: A Qualitative Study of Consumer-Perceived Antecedents of Brand Activism in Banking
 ,
1
Doctoral Student, Indian Institute of Management Ranchi, Prabandhan Nagar, Nayasarai Road, Ranchi, Jharkhand 834004
2
Associate Professor, Indian Institute of Management Ranchi, Prabandhan Nagar, Nayasarai Road, Ranchi, Jharkhand 834004
Abstract

As brand activism becomes a more visible strategy for firms, especially in sectors where trust is central, such as banking, consumers are becoming increasingly sensitive to the intentions behind such efforts. While prior research has largely examined activism through a firm-centric lens, the way consumers interpret a brand’s activist stance remains underexplored. This study addresses that gap by qualitatively exploring the factors shaping consumer perceptions of bank-led activism in the Indian context. Using focus group discussions analyzed through the Gioia methodology, we identify five consumer-perceived antecedents: pragmatic legitimacy, pursuit of social capital, and symbolic compliance (commonly linked with reactive activism); and conscientious intent and brand courage (associated with proactive activism). Our findings deepen attribution theory by revealing how consumers distinguish between reactive vs. proactive brand activism. The study offers a consumer-perceived framework for interpreting brand activism and provides practical guidance for companies seeking to engage in socio-political discourse within high-stakes, credibility-driven industries

Keywords
Recommended Articles
Original Article
Integrating Law, Technology, And Behavioral Insights:A Multidisciplinary Approach To Advances In Consumer Research
...
Original Article
A Study On Marketing Effectiveness And Business Performance Of Housing Finance Institutions
...
Original Article
A Study On The Effect Of Digital Marketing Techniques On Consumer Purchase Decisions In Online Market Place
Original Article
Navigating The Digital Highway: The Influence Of Social Media On Pre-Owned Car Marketing And Customer Perception
Loading Image...
Volume 2, Issue 4
Citations
633 Views
615 Downloads
Share this article
© Copyright Advances in Consumer Research