The research paper focus on how ordinary consumers and small businessmen in India have fared with the reform process of GST in nearly nine years since GST was introduced in 2017. The majority of literature available on GST depends on government revenue or industrial surveys, which largely reflect the views of large firms. This is a gap in understanding how GST actually feels to the people who deal with it every day like shoppers and small traders. To address this gap, primary data was collected from 200 respondents (100 consumers and 100 business owners) using a structured questionnaire.
It can be seen that there is a clear difference between both groups. The average score for GST among consumers is positive and is equal to 3.47 out of 5 because of the increase in visibility of tax costs in the billing invoice. Business owners are far more divided (composite mean score 3.10): they strongly feel that GST improved their record-keeping, but strongly disagree that it simplified their taxes. Across both groups, 83% of respondents want GST procedures to be simplified further. However, even though GST has succeeded in making taxations more transparent, it has not succeeded in making the process simple, especially for small companies, and has given practical suggestions based on data to policy-makers...
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