Advances in Consumer Research
Issue 3 : 531-540
Original Article
Engaging the Digital Consumer: An Empirical Examination of Flipkart’s Marketing Effectiveness
Loading Image...
 ,
Loading Image...
 ,
Loading Image...
 ,
1
Assistant Professor, School of Business, AURO University, Surat.
2
Assistant Professor, Department of Business Administration, Sri Vasavi Engineering College (A), Tadepalligudem, Andhra Pradesh.
3
Assistant Professor, Department of Management Studies, Aditya University
4
Assistant Professor, School of Management and Commerce, Sanskriti University, Chatta, Mathura
Abstract

In the digital commerce landscape, consumer engagement has become a critical metric for assessing the effectiveness of marketing strategies. This study investigates how key digital marketing elements—trust, interactivity, relevance, and accessibility—influence customer engagement on Flipkart, one of India's leading e-commerce platforms. Employing a structural equation modeling (SEM) approach, the study analyzes responses from Flipkart users to determine the impact of these variables on consumer engagement. The findings reveal that trust exerts the strongest influence, followed by relevance, accessibility, and interactivity. The results underscore the importance of building trustworthy, relevant, and user-friendly digital experiences to sustain consumer attention and participation in competitive online marketplaces. The study provides strategic insights for marketers seeking to optimize engagement and foster long-term consumer relationships in the digital era.

Keywords
Recommended Articles
Original Article
Navigating Marketing Challenges and Policy Support: A Study of Tech Start-ups in Odisha
Original Article
Assessing the Sustainable Financial Performance of Regional Rural Banks: A Quantitative Analysis of Digital Innovation
...
Original Article
Impact of Technological Interventions on Efficiency, Transparency, and Sustainability of Minor Forest Produce Supply Chain Networks in Chhattisgarh
Original Article
Rethinking The Classroom In The Age Of Artificial Intelligence: Why Analytical And Application-Based Learning Is The Sustainable Path Forward An Empirical Study Of Faculty Perceptions And Student Learning Behaviors
Loading Image...
Volume 2, Issue 3
Citations
1011 Views
756 Downloads
Share this article
© Copyright Advances in Consumer Research