Advances in Consumer Research
Issue 5 : 513-521 doi: https://doi.org/10.5281/zenodo.20390906
Original Article
Corporate Incivility and Employee Outcomes: The Mediating Role of Psychological Well-being on Absenteeism and Intrinsic Motivation
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1
Assistant Professor, I.T.S, Ghaziabad.
2
Assistant Professor, IPEM, Ghaziabad
Abstract

Corporate incivility, defined as low-intensity deviant behaviors in the workplace, has become a growing concern for organizations, particularly in service-oriented industries where employee interaction with customers is crucial. This research aims to empirically examine the relationships between corporate incivility, psychological well-being, employee absenteeism, and intrinsic motivation in the service sector. The study will explore how exposure to corporate incivility impacts employees' psychological well-being and absenteeism and motivation, with a specific focus on how intrinsic motivation may act as a mediator in these relationships. Intrinsic motivation, which drives employees' engagement based on personal satisfaction and growth, may help mitigate the negative effects of incivility by fostering resilience and commitment in the workplace. Through a mixed-methods approach, data will be collected from employees working in service-oriented sectors such as retail, hospitality, and healthcare. Quantitative data will be gathered via surveys, measuring workplace incivility, psychological well-being (using standardized scales like the WHO-5 Well-Being Index), absenteeism rates, and intrinsic motivation. Structure equation modelling will be used to test model and executed with SmartPLS. The findings of this study will contribute to a deeper understanding of how workplace incivility affects psychological well-being, and attendance in the service sector, offering practical insights for organizational leaders to design interventions aimed at fostering healthier work environments. Additionally, the research will explore the potential role of intrinsic motivation in buffering against the negative impacts of incivility, suggesting strategies for organizations to promote intrinsic motivation as a buffer against workplace stressors..

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