Advances in Consumer Research
Issue 5 : 616-626
Original Article
Understanding Post-Pandemic Consumer Behavior: A Deep Dive into Mask Purchasing Willingness via the MOA Framework
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1. School of Management, Wuhan Textile University, Wuhan 430073, China 2. Research Center of Enterprise Decision Support, Key Research Institute of Humanities and Social Sciences in Universities of Hubei Province 3. Research Institute of Management and Economics, Wuhan Textile University, Wuhan 430073, Wuhan, China
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School of Management, Wuhan Textile University, Wuhan 430073, Wuhan, China
3
Department of Management, Coggin College of Business, University of North Florida, Jacksonville, FL 32224, USA
4
Strategy, Sustainability, and Entrepreneurship, Kedge Business School, Marseille, France
Abstract

The COVID-19 pandemic has profoundly impacted lifestyles, rendering masks essential during the outbreak. Following the Chinese government’s repeal of mandatory mask-wearing policies through the “Twenty Articles” and “New Ten Articles,” this study delves into consumers’ post-pandemic willingness to purchase masks. By leveraging social media and product review data, analyzed using a binary logistic regression model, the research explores the factors influencing consumers’ purchase intentions. Contrary to expectations, health and safety were not the primary motivations for mask purchases, while utilitarian motives and self-efficacy exhibited a negative correlation with purchase intention. The study contributes theoretically by introducing a model grounded in the Massive Online Analysis  (MOA) framework, examining motivation, opportunity, and ability factors in post-pandemic consumer behavior. Additionally, it explores signaling theory in the context of consumers’ willingness to purchase masks, adding depth to the understanding of such purchasing situations. Practical implications include refining post-pandemic selling strategies for dual-use goods and informing decision-makers about policies related to epidemic prevention products. The study’s insights are valuable for shaping future research on market dynamics and consumer behavior concerning epidemic prevention products

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