Advances in Consumer Research
Issue 4 : 1645-1655
Original Article
The Role of Artificial Intelligence in Shaping Consumer Attitudes towards Sustainable Omnichannel Retailing
 ,
 ,
1
Professor, School of Management, IILM University, Gurugram, Haryana
2
Faculty Associate, School of Management, IILM University, Gurugram, Haryana
3
Assistant Professor, Department of Business Economics,Faculty of Commerce, The Maharaja Sayajirao University Baroda, Vadodara, Gujarat, India
Abstract

Artificial Intelligence (AI) is transforming the retail landscape by enabling more efficient and sustainable shopping experiences across multiple channels. As consumers become increasingly conscious of environmental issues, AI technologies, such as personalized product recommendations, chatbots, automated inventory systems, and smart supply chains are helping retailers deliver eco-friendly solutions across online, mobile, and in-store platforms. This study explores how AI influences consumer attitudes toward sustainability within omnichannel retailing and investigates whether these technologies can effectively promote responsible consumer behavior. Based on primary survey data collected from 220 consumers who regularly engage with omnichannel retail platforms, the study examines how awareness and interaction with AI features affect perceptions of sustainability and purchasing choices. The findings reveal a positive relationship between consumer awareness of AI technologies and their likelihood of making sustainable shopping decisions. Consumers who recognize the role of AI in enhancing convenience, transparency, and eco-conscious options are more inclined to support and engage with sustainable products and practices. The study identifies key factors that drive consumer engagement with AI-enabled sustainability, including personalization, ease of use, and consistent sustainability messaging. Retailers that integrate AI into their sustainability strategies rather than using it in isolation are more successful in influencing consumer behavior positively. However, the effectiveness of AI depends on how well it is aligned with broader sustainability goals and communicated clearly to consumers. AI holds significant potential to support sustainable consumer behavior in omnichannel retailing. This research offers actionable insights for retailers aiming to enhance their sustainability efforts by leveraging AI-driven technologies. It contributes to ongoing discussions around ethical technology use and sustainable retailing, providing practical guidance for aligning digital innovation with environmental responsibility

Keywords
Recommended Articles
Original Article
A Comprehensive Review Of The Influence Of Social Media Marketing On Consumer Buying Behaviour: A Systematic And Bibliometric Analysis
Original Article
Life Cycle Carbon Mitigation Potential of Decentralized Solar Energy Systems in Rural UP: An Empirical Assessment
Original Article
Predictive Workforce Intelligence: An AI-Based Framework for Employee Performance Assessment Using Deep Learning and Structured Workforce Data
Original Article
Investigating The Influence Of Digital Financial Literacy On Investment Behaviour And Financial Decision Making Among Young Investors
Loading Image...
Volume 2, Issue 4
Citations
816 Views
1230 Downloads
Share this article
© Copyright Advances in Consumer Research