This study examines the impact of digital ticketing and mobile applications on enhancing the commuter experience within Southern Railways, with specific focus on the Thoothukudi district. Using a structured questionnaire including seven experience-related statements, the research assessed convenience, stress reduction, time savings, information accessibility, control over travel, and overall satisfaction. Confirmatory Factor Analysis results confirmed excellent model fit, indicating that digital ticketing has a positive influence on most aspects of the commuter experience. While convenience, reduced stress, and time efficiency scored strongly, overall satisfaction showed relatively lower influence, highlighting areas for improvement. The study is geographically limited to Thoothukudi and relies on self-reported data, but provides valuable insights for improving digital ticketing services.
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