Objective: This conceptual analysis synthesizes existing literature to explore patient experience management (PEM) as a strategic tool and valuable indicator for enhancing patient satisfaction in healthcare services. While numerous studies have explored patient satisfaction and experience, there remains a need to integrate these concepts within a unified framework. Aim: This Literature review critically examines how these two areas have been extensively studied and proposes a more integrated agenda. Various studies have been written to measure the satisfaction level of patients; however, research rarely explores the relationship with patient experience. Outcome measures: This research is grounded in an extensive literature review, identifying key variables of patient experience and patient satisfaction. Results: Effective patient experience management implementation leads to improved satisfaction, loyalty, and healthcare outcomes. Conclusion: Additionally, this study contributes theoretically by integrating multidisciplinary perspectives and practically by offering strategic insights for healthcare administrators. Future research directions and implications for policy and practice are also discussed...
Download
Download XML