Advances in Consumer Research
Issue 5 : 501-512 doi: https://doi.org/10.5281/zenodo.20390707
Original Article
Exploring the Digital Payment Ecosystem: A Systematic Review and Bibliometric Study of Mobile Banking, Wallets, and Payment Systems
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1
Assistant Professor, Institute of Professional Excellence and Management, Ghaziabad, U.P, India
2
Assistant Professor, Institute of Applied Medicines and Research, Ghaziabad, U.P, India
3
Assistant Professor, GLA University, Mathura, U.P, India
Abstract

This paper presents both a systematic review and bibliometric methodology, providing insight into the digital payments ecosystem as an evolving space that encompasses m-Baking, digital wallet use, and payment systems. Bibliometric tools like VOSviewer and Biblioshiny were used to examine publishing trends, citation networks, and co-citation patterns using a dataset of 4656 articles that were acquired from the Scopus database. A total of 1715 (2014-2023) peer-reviewed journal articles provide the foundation for the quantitative analysis of the respective sectors of the digital payments ecosystem - digital wallets, m-Banking, and payment systems as well as the qualitative analyses that will identify existing research gaps and serve as a guide for future studies. The use of bibliometric methods identifies the most frequently cited journals and authors as well as the top countries, seminal articles, and emerging themes in this developing area. In addition, a qualitative analysis of the leading areas of research in the field is provided in the form of five distinct themes. The five major areas identified are Digital Finance and Inclusion; User Adoption and Behavioral Factors; Digital Banking and Financial Technology (Fintech); Mobile Payments and Security; and Consumer Behavior and Technology Adoption. Some of the emerging themes identified in the analysis include mobile payment cybersecurity issues; the importance of developing digital financial literacy; and the integration of new payment technologies into existing banking systems. Furthermore, the research indicates that digital payment systems enhance entrepreneurship because they enable new firms to start operating and allow small firms to access capital. Also, through enabling cashless transactions and decreasing the number of resources used by companies, digital payment systems help further sustainability objectives through both their encouragement of cashless transactions as well as their assistance toward inclusive economic growth. Finally, a conceptual framework will be provided to assist policymakers, regulators and academic researchers further understand and explore the complexity of the digital payment ecosystem

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