Advances in Consumer Research
Issue 6 : 446-461
Original Article
Evaluating Online Interviews: Impacts on Time-to-Hire, Cost-per-Hire, and Overall Selection Speed
 ,
1
Research Scholar, Management, Teerthanker Mahaveer University, Moradabad (U.P.), India
2
Associate Professor, Management, Teerthanker Mahaveer University, Moradabad (U.P.), India
Abstract

Online interviews are increasingly adopted due to their potential for enhancing recruitment efficiency. This study evaluates the efficiency of online interviews in contemporary recruitment, focusing on three core metrics: time-to-hire, cost-to-hire, and candidate experience. Amid a surge in remote hiring practices, organizations have increasingly adopted online interviews to streamline talent acquisition processes. The research applies a survey-based quantitative approach involving 91 respondents comprising recent job candidates and HR professionals who have participated in online interviews over the past year. Results indicate that online interviewing methods significantly reduce hiring timelines, streamline costs by eliminating travel and logistical expenses, and enable broader candidate reach. However, findings suggest that candidate experience varies: while many appreciate the flexibility and convenience, some report issues with impersonal communication and technical barriers. The study thus highlights the dual potential of online interviews to drive process efficiency while underscoring the importance of empathetic design for optimal candidate satisfaction. These insights are invaluable for organizations seeking to optimize recruitment strategies in the digital era. Further recommendations address technology selection, communication clarity, and fostering inclusive online interactions to enhance the overall hiring experience. Future research should examine long-term impacts on employee retention and organizational fit as online interviews become standard practice

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