Advances in Consumer Research
Issue 2 : 1403-1408
Original Article
The impact of using just-in-time production technology in rapid manufacturing and attainment of customer satisfaction
1
Market Research& Consumer Protection Center, University of Baghdad, Iraq
Abstract

manufacturing response and customer satisfaction within juice and soft drinks manufacturing companies. Using financial and operational data covering the period 2010–2022, the research employs descriptive and analytical methods supported by statistical analysis through SPSS. The findings reveal a consistent upward trend in production quantities, sales quantities, and production supply costs over the study period. Results show a statistically significant positive effect of JIT implementation on rapid manufacturing response, where a 1% increase in JIT usage leads to a 0.025% improvement in response speed. Furthermore, JIT adoption demonstrates a significant positive influence on customer satisfaction, with a 1% increase in JIT practices resulting in a 0.300% rise in customer satisfaction levels. The study concludes that implementing JIT enhances operational efficiency, reduces waste, minimizes inventory burdens, and supports timely delivery—collectively strengthening customer satisfaction and competitive advantage. Recommendations include increasing industry awareness of JIT practices, promoting rapid response strategies, and encouraging further academic research on JIT adoption within the beverage manufacturing sector.

 

Keywords
Recommended Articles
Original Article
Decoding Linkage of Business Intelligence Systems with Organizational Performance of MSMEs in an Uncertain environment
Original Article
Generational Divergence in Digital Trust: A Comparative Analysis of Antecedents to Customer Sway Among Generation Z and Millennials in North India
...
Original Article
Linking Green HRM Practices with Financial Performance: An Analysis from Integrated Reporting of Indian MNCs
Original Article
Quantifying the Precursors of Customer Sway in the North Indian Digital Marketplace: A Post-TAM Analysis of Trust, Value and Convenience
...
Loading Image...
Volume 3, Issue 2
Citations
118 Views
86 Downloads
Share this article
© Copyright Advances in Consumer Research