Advances in Consumer Research
Issue 4 : 2508-2524
Original Article
Examining the Influence of Perceived Risk on Online Purchase Intention: A Structural Equation Modelling Study Leveraging Multigroup Analysis
1
Assistant Professor (Sr.) Lal Bahadur Shastri Institute of Management Delhi, India
Abstract

Nowadays, online shopping is a necessary component of modern life, allowing consumers to conveniently buy products and services. But, with the ease and convenience come certain risks that consumers experience. This research investigates the relationship between perceived risks and intention to purchase online, while also exploring how sociodemographic variables influence individuals' risk perceptions. Using a survey and structural equation modeling, the analysis of 308 participants across India identifies significant impacts of delivery, financial, and security risks on consumers' purchase intentions. Concerning the moderating impact of sociodemographic factors, only gender exhibited a moderating effect, while age and income did not influence the risk-intention relationship. These findings offer practical guidance for e-commerce players to mitigate consumer concerns and promote online shopping confidence

Keywords
Recommended Articles
Original Article
Exploring the Impact of Hybrid Work Enablers on Employee Productivity: An empirical study with special reference to IT Sector in Delhi NCR
...
Original Article
The Effect of Multichannel Services on Customer Engagement Mediated by Brand Trust and Brand Commitment with Offline and Online Familiarity as Moderation at the Southeast Sulawesi Regional Development Bank
...
Original Article
Investigating psychological determinants and its effect on consumer’s purchase intention and consumption of Ayurvedic Cosmetics
...
Original Article
The Contributions Of Non-Muslim Local Civilians In The Islamic Conquests. (3-40 AH / 625-660 AD)
Loading Image...
Volume 2, Issue 4
Citations
424 Views
1145 Downloads
Share this article
© Copyright Advances in Consumer Research