Advances in Consumer Research
Issue 3 : 248-255
Original Article
Adoption And Validation Of Financial Technology Tools In Microfinance Institution
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1
Assistant Professor III, Department of Commerce,SASTRA Deemed To Be University, S R C Campus, Kumbakonam, Thanjavur Dt, Tamil Nadu
2
Assistant Professor, Department of MBAProgressive Education Society's Modern Institute of Business Studies, Modern Educational Campus, Scheme 4, Sector- 21, Yamuna Nagar, Nigdi, Pune
3
Assistant Professor (Sl.Gr.), Department of Management Studies,KIT- Kalaignarkarunanidhi Institute of Technology, Coimbatore, Tamil Nadu
4
Professor, Department of Management Studies,Teerthanker Mahaveer University, Moradabad, Uttar Pradesh
5
Assistant Professor, Department of MBA,Progressive Education Society's Modern Institute of Business Studies, Modern Educational Campus, Scheme 4, Sector- 21, Yamuna Nagar, Nigdi, Pune
6
Program Coordinator and Assistant Professor, Department of Commerce and Management, Dayananda Sagar Business Academy, Udayapura, Kanakapura Main Road, Bengaluru -560082
Abstract

The rapid growth of financial technology (FinTech) has significantly transformed the functioning of Microfinance Institutions (MFIs) by improving operational efficiency, outreach, and service delivery to underserved populations. The study examined the adoption and validation of FinTech tools in microfinance institutions, with a focus on the factors driving adoption, validation mechanisms, and their impact on institutional performance. The study is founded on primary data gathered by using the convenience random sampling method on 200 respondents chosen among the microfinance banks. A questionnaire was used to take into account perceptions regarding cost reduction, financial inclusion objectives, better risk management, regulatory support, and customer expectations as the's main factors in the adoption of the FinTech. Moreover, the research evaluates the validation practices to include technical validation, data validation, pilot testing, user acceptance testing, and regulatory compliance validation to be reliable and effective in FinTech tools. Statistical results were utilized to investigate the variations in perceptions of different demographic segments along with the importance of different adoption drivers. This means that cost-cutting, customer demands and enhanced risk management are driving forces behind the adoption of FinTech, whereas the aim of financial inclusion and regulatory facilitation are viewed as enabling but not differentiating. This study also indicates that effective validation systems make users more trusting, systems become more reliable and users comply, thus making operations of microfinance stronger. On the whole, the study indicates that effective implementation of FinTech tools in MFIs is not only possible with the availability of technologies but also the systematic validation and readiness of the users. The research can be useful in the work of policy-makers, MFI managers, and FinTech developers to create inclusive, secure, and sustainable digital microfinance services...

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