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Original Article | Volume 2 Issue 4 (ACR, 2025) | Pages 3464 - 3470
The Role of Emotional Intelligence in Effective Management
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1
Associate Professor,Department of Management Sciences,PSG College of Arts & Science, Coimbatore
2
Assistant Professor, Department of Management sciences (BBA Logistics & PGDBM),PSG College of Arts & Science, Coimbatore
3
Associate Professor & Head,Department of Management Sciences,PSG College of Arts & Science, Civil Aerodrome Post, Coimbatore
Under a Creative Commons license
Open Access
Abstract

In the modern organizational environment, management goes beyond technical knowledge and strategic decision making, and with the importance of emotional intelligence (EI). A relatively new concept, emotional intelligence is described as the capacity to be able to perceive, comprehend, control, and use emotions in a positive way, and has become critical in defining managerial success.

This study examines the impact of emotional intelligence on management performance, how the EI competencies contribute to leadership, interpersonal communication, conflict management, and team building. In an extensive literature review and showcasing the results of the empirical studies performed, the paper identifies a correlation between emotional awareness, self-regulation, empathy, and social skills with major managerial outcomes, including employee engagement, productivity, and organization performance. The evidence shows that highly emotionally intelligent managers are more prepared to address the challenges of the work environment, create favorable working conditions, and facilitate long-term organizational development.

In addition, the paper focuses on the importance of EI in facilitating adaptive leadership, pressure-response decision making, and resilience in complex dynamic business settings. Developing theoretical frameworks and applying practical information, the research reveals the importance of organizations focusing on the development of EI via specific training, coaching, and leadership programs. There are also gaps in existing research that the paper identifies, and in my opinion, longitudinal studies are necessary to investigate the long-term consequences of emotional intelligence on the effectiveness of managers in various industries in different cultural backgrounds. Finally, the paper claims that emotional intelligence is not an auxiliary competence but an essential element of good management that may alter the dynamics of organizations and improve performance in general. The identification and development of emotional intelligence in management is, therefore, essential to success in the individual as well as organizational levels in the contemporary professional world,.

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