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Original Article | Volume 2 Issue 4 (ACR, 2025) | Pages 1803 - 1815
The Role of Emotional Intelligence (EI) in Modern HR Practices
 ,
1
Professor and HOD, Department of MBA, IMS Engineering College, Ghaziabad, UP, India,
2
Assistant Professor, Department of MBA, IMS Engineering College, Ghaziabad, UP, India,
Under a Creative Commons license
Open Access
Abstract

In the evolving landscape of human resource (HR) management, emotional intelligence (EI) has emerged as a critical determinant of organizational success. As modern workplaces grapple with diversity, remote work and increasing demands for psychological safety, HR professionals must not only manage policies and processes but also foster emotionally intelligent cultures. This paper explores the multifaceted role of EI in contemporary HR practices, emphasizing its impact on leadership development, talent acquisition, employee engagement, conflict resolution and performance management. Drawing on recent empirical studies, the research highlights how integrating EI into HR strategies leads to better interpersonal relationships, enhanced team performance and improved organizational climate. Furthermore, the paper examines how training interventions and EI-based assessments are transforming the traditional functions of HR. This study underscores the necessity of cultivating emotional intelligence at both individual and organizational levels to adapt to dynamic workforce challenges and sustain competitive advantage

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