Advances in Consumer Research
Issue 2 : 974-982
Original Article
The Role Of Artificial Intelligence In Shaping Personalized Marketing And Consumer Trust
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Assistant Professor, Department of BBA Logistics, Sri Ramakrishna College of Arts & Science, Coimbatore
2
Assistant Professor & Coordinator, Department of Tourism & Hotel Management, KLE Society’s S Nijalingappa College, Bengaluru,
3
Assistant Professor, Department of Tourism & Travel Management, KLE Society’s S Nijalingappa College, Bengaluru
4
Assistant Professor, Nehru College of Engineering and Research Centre
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Teaching Assistant, Department of BBA (RM), PSG College of Arts & Science
Abstract

Artificial Intelligence (AI) has fundamentally transformed marketing by enabling highly personalized customer experiences and enhancing organizational capabilities in data-driven decision-making. Personalized marketing leverages AI technologies such as machine learning, predictive analytics, and natural language processing to understand consumer preferences, predict behavior, and deliver tailored content, products, and services. While AI-driven personalization improves customer satisfaction, engagement, and loyalty, it also raises concerns about privacy, transparency, and ethical use of consumer data, which directly influence consumer trust. Consumer trust is a critical determinant of long-term customer relationships and business sustainability in the digital economy. This conceptual article examines the role of AI in personalized marketing and its influence on consumer trust by integrating relevant theories such as Relationship Marketing Theory, Technology Acceptance Model (TAM), Trust Theory, and Privacy Calculus Theory. The article proposes a conceptual framework explaining how AI-driven personalization affects consumer trust through perceived usefulness, transparency, privacy concerns, and perceived control. The study contributes to marketing literature by synthesizing existing research and identifying key factors influencing consumer trust in AI-enabled personalized marketing. The article concludes with theoretical and practical implications and directions for future research

 

 

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Volume 3, Issue 2
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