Advances in Consumer Research
Issue 2 : 402-412 doi: https://doi.org/10.5281/zenodo.18607470
Original Article
The Impact of Social Media Marketing on Consumer Decision-Making: Trends, Strategies, and Insights
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1
Associate Professor, Chandigarh Business School of Administration, CGC-Landran.
2
Associate Professor, Chandigarh Business School of Administration, CGC-Landran
3
Assistant Professor, Chandigarh Business School of Administration, CGC-Landran
4
Head of Department, Govt. Polytechnic College for Women, Technical Education,AICTE.
Abstract

Social media marketing has revolutionized the way businesses influence consumer decision-making, offering a dynamic platform to connect with audiences, build brand trust, and drive purchasing behavior. This study explores the trends, strategies, and insights shaping the relationship between social media marketing and consumer choices. By examining various platforms, content formats, and engagement tactics, the research identifies key factors such as personalized advertising, user-generated content, and real-time interactions as pivotal in shaping consumer preferences. The findings highlight how social media creates opportunities for businesses to foster long-term customer relationships, enhance brand loyalty, and improve conversion rates. Additionally, the study sheds light on emerging trends, such as influencer marketing and short-form video content, which significantly impact consumer decision-making processes. This research offers actionable insights for marketers to optimize their social media strategies and adapt to the evolving digital landscape..

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