Advances in Consumer Research
Issue:5 : 2512-2517
Research Article
ARTIFICIAL INTELLIGENCE AND HOTELS IN GOA: A PILOT STUDY – IMPACT AND RELATIONSHIP
Received
Sept. 1, 2025
Revised
Oct. 3, 2025
Accepted
Nov. 19, 2025
Published
Nov. 21, 2025
Abstract

This pilot study is pointed to establish the camaraderie between Artificial Intelligence, Hotels, and holiday travellers to Goa and deduce a research agenda that will guide in augmenting customer experiences through various phases of a planned holiday. Based on the literature review, the need to develop a research agenda to establish an evidence-based relationship between AI and Goan (Indian) hotel industry was identified and, a pilot study with 101 respondents was executed. The hypothesis covered the various phases of a holiday like planning, reservation, check-in, dining, and stay experience and the demography. The preliminary results suggested a positive contribution of artificial intelligence in effective holiday planning, execution, and management. To reinforce the pilot results and come up with a model for designing optimized customer experiences, a full-length study is planned

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