Advances in Consumer Research
Issue 4 : 631-637
Original Article
A Study On Marketing Effectiveness And Business Performance Of Housing Finance Institutions
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1
Associate Professor, School of Management,Presidency University, Bangalore Itgalpura, Rajanukunte, Yelahanka, Bengaluru 560119, Karnataka, India
2
Assistant Professor, School of Business and Management Kristu Jayanti (Deemed to be) University, K. Narayanapura,Kothanur, Bengaluru, Karnataka-560077
3
Associate Professor, Department of MBA,Villa Marie PG college for women, Somajiguda, Hyderabad, Telangana
4
Assistant Professor, Department of MBA,SVPMs Institute of Management
5
Assistant Professor (SG), Department of Management Studies,Rajalakshmi Engineering College, Chennai 602105
6
Assistant Professor GLS University, Ellisbridge, Ahmedabad, 380006
Abstract

The study focuses on the major dimensions of the marketing effectiveness which include customer acquisition, disbursement of loans, profitability, customer retention and competitive advantage. Primary data were collected using a structured questionnaire which guaranteed uniformity and reliability of answers. The article examines the connection between marketing effectiveness and business performance in housing finance institutions based on the data obtained after interviewing 150 respondents through convenience sampling approach. To compare the differences between the identified factors, data collected were analyzed with the help of proper statistical tools, such as the mean analysis and non-parametric tests. The results show that the marketing performance plays an important role in business performance in housing finance institutions. Customer retention and competitive advantage were the most important variables as they clarified the importance of the long-term relationship maintenance and the necessity to remain in a strong position in the market. Conversely, other parameters such as profitability and loan disbursement showed a comparatively moderate influence indicating that they are influenced by various operational as well as external factors. The article finds that customer-centric and well-planned marketing strategies are essential to the attainment of sustainability and improved organizational performance. The above insights provide effective policy implications to policy makers, financial managers and marketing practitioners to formulate and execute specific strategies that enhance customer engagement, competitiveness and enhance better financial performance in the housing finance industry.

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